FAQ (Frequently Asked Questions)

Subjects Requiring Explanation

WHY ARE WE INVOLVED?

In most cases the insured wonders, or is even to some degree annoyed that we have been involved in their claim.

We are very careful to explain our position along the following lines:

VALUATION OF INSURANCE LOSSES

In all cases, the valuation of insurance loss is based on the repair or replacement which we would place the insured in the position he was before the incident.

We are well aware of the fact that the insured has no right to profit by the insurance claim.

Having a very wide range of products, we can usually provide one which in respect of quality and prices satisfies both the insurers and the insured. If the insured would like a better or alternative product, we are quite happy to arrange this but only if any additional cost will be accepted by the insured as BETTERMENT and paid for such.

BETTERMENT

We normally suggest to the insured any logical improvements in order that they can be considered before work is carried out.

Such improvements are charged separately to the insured. No additional work will be disguised in order to avoid betterment.

 

PAYMENT OF POLICY EXCESS

We are happy to collect policy excess charges.

In the event of being asked to absorb such charges, we will refuse and advise the insurers / adjusters accordingly.

GUARANTEE

UPVC and Aluminum products carry a 5 year guarantee; other products carry a minimum guarantee of 12 months.

Guarantees cover all parts and labour.

INSECURE PROPERTY - 24 HOUR SERVICE

We operate a 24 hour service for the making secure of property.

Charges for making secure will be forwarded with quotation for repair/replacement costs.

Having seen the method of making secure employed by certain other contractors; you may be assured that we will never cause additional damage which would increase subsequent repair charges or cause that which was repairable to require replacement.

PROPERTY PREVIOUSLY MADE SECURE

Where we have been authorized to carry out work, there are many occasions when we feel that methods employed by others have not in fact given a reliable level of security. In such instances, we will re-secure in a correct manner without further charge.

SECURITY ADVICE

When requested by either the insurer or the insured, we offer advice and costings for the provision of additional security and upgrading the level of security on existing glazed products. (Particularly relevant to UPVC products)